Frequently Asked Questions

Fuelled with curiosity? Get the answers here.

FAQs

Click here for information about card applications, your statement, and updating your account information.

For enquiries regarding your Esso Fleet Card, please email us at customer_singapore@essocard.com.sg, or call our Esso Fleet Card/Speedpass Customer Service Centre Hotline at 800 6162 333 (Operating hours: 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays).

Esso Smiles card:
You can visit our Smiles frequently asked questions website for more information at 
https://www.essosmiles.com.sg/about-smiles/faqs
Or, click on the links below for more information on the following:


For more enquiries regarding Esso Smiles Card, you can contact our Esso Smiles Customer Service Centre at 1800 300 8888 (Operating hours: 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays).

Speedpass:
For enquiries regarding Speedpass, please email us at customer_singapore@essocard.com.sg, or call our Esso Fleet Card/Speedpass Customer Service Centre Hotline at 800 6162 333 for assistance (Operating hours: 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays).


You can find station locations, phone numbers, operating hours, lubricant services, car wash availability, etc. at: https://www.stations.esso.com.sg/

Also, you may check our various services available at our station at: https://www.esso.com.sg/station-features

Please email our Customer Relations at apfm.cs@exxonmobil.com  or call our Hotline at 1800 347 5103 (Operating hours: 8am to 5pm, Mondays to Fridays, closed on weekends and public holidays).

At the service station:
Please approach the staff at your nearest station for more information.

At ExxonMobil:
Please visit 
http://www.exxonmobil.com.sg/AP-English/careers.aspx

  • Pump prices at our service station network are in line with prevailing market conditions.
  • Prices at the pump are influenced by a number of factors, which include the wholesale price of products which fluctuate according to demand and supply factors such as economic conditions, seasonal factors, fuel production, inventory levels, storage and transportation cost.
  • Besides wholesale prices, pump prices are also influenced by other factors like land prices, government duties/taxes, currency exchange rates and competitive market forces.

There are different promotions taking place at any given time. You can find out what those are at the following links:
For Smiles promotions:
Please visit at 
https://www.essosmiles.com.sg/promotions, or visit your nearest Esso service station to find out more information. 


For other credit card promotions:
Please visit at 
https://www.esso.com.sg/personal-credit-cards for more information.


You may also check out our Facebook page at 
https://www.facebook.com/EssoSingapore for any ongoing promotions.

Information on prevailing pump prices and discounts are displayed at all our service stations. We also clearly communicate pump price changes through posters that are put up at the stations.